Welcome to Online Banking
If you don't already use Online Banking, it's simple to register online.
Why not try our secure Mobile Banking app?
With our app you get access to lots of extra features to make banking even easier. Things like freeze your card, check your PIN and set your own contactless limit.
How to set up the app
HELP & SUPPORT
What can I do to protect myself online?
Adopting a few good habits can help make sure your personal information stays safe and secure on the internet. Find out more about online security.
Why am I having trouble signing in?
It could be because you're trying to sign in from a networked site (the office, for example). If so, please contact your Systems Administrator for help.
If you still have trouble, please call our helpdesk on 0345 602 0000 (+44 1132 798 302 from outside the UK).
You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.
Sign Video services are also available if you’re Deaf and use British Sign Language.Not all Telephone Banking services are available 24 hours a day, seven days a week.
How do I reset my password and/or memorable information?
First, go to the Online Banking sign in screen and click on the 'Forgotten your sign-in details?' link. You'll need to enter a few details. On the next screen you’ll be asked if you want to reset your password or reset both your password and memorable information. Select the option which applies to you.
If you choose to reset your password and/or memorable information, you’ll need to enter and confirm your new details and select a phone number for us to call you on. You’ll then receive a call from our automated system. Follow the instructions and your password and/or memorable information will be reset immediately.
I'm locked out of my account. What should I do?
You may need to reset your password. To do so, go to the Online Banking sign in screen, click on the 'Forgotten your sign-in details?' link, and follow the on-screen instructions.
If you’re still unable to access Online Banking, please call our helpdesk on 0345 602 0000 (+44 1132 798 302 from outside the UK) and one of our customer service agents will be able to help you.
You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.
Sign Video services are also available if you’re Deaf and use British Sign Language.Not all Telephone Banking services are available 24 hours a day, seven days a week.
Are my security details case sensitive?
No, your security details, including your password and username, aren’t case sensitive.
You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.
Sign Video services are also available if you’re Deaf and use British Sign Language.Not all Telephone Banking services are available 24 hours a day, seven days a week.
CONTACT US
General banking & account queries
0345 720 3040
Open 8am - 6pm, seven days a week and closed on Bank Holidays.
Internet Banking queries
Technical queries about the Online Banking service
0345 602 0000
Open 8am - 6pm, seven days a week and closed on Bank Holidays.
Savings account queries
0345 726 3646
Open 8am - 6pm, seven days a week and closed on Bank Holidays.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.
Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.
Relay UK
You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages Relay UK. SignVideo services are also available if you’re Deaf and use British Sign Language.
